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Sunday: Closed
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Quick answers to frequently asked questions
Our standard response time for support requests is within 4 hours during business hours. For critical issues, we have a 1-hour response time SLA for our Enterprise customers. You can also reach our support team via phone for urgent matters.
Yes, we offer custom development services for Enterprise clients with specific requirements that go beyond our standard feature set. Our solutions team will work with you to understand your needs and develop a tailored solution. Contact our sales team to discuss your requirements.
You can schedule a product demo by filling out the contact form on this page and selecting "Request a Demo" as your subject. Our sales team will contact you within 24 hours to schedule a personalized demonstration at your convenience. Demos typically last 30-45 minutes.
We take security seriously. Our platform is SOC 2 Type II certified and employs end-to-end encryption, regular security audits, and advanced threat detection. We also offer compliance with GDPR, HIPAA, and other regulatory standards for Enterprise clients. For detailed security information, request our security whitepaper.
Yes, we offer comprehensive onboarding and training programs for teams of all sizes. This includes live training sessions, documentation, video tutorials, and dedicated account management for Enterprise clients. Our goal is to ensure your team is fully equipped to leverage our platform effectively.
Get in touch with our team today and discover how Nexus can help you achieve your goals.